Refund and Returns Policy
Thank you for shopping at Awesome Flyers. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our return and refund policy carefully before making a purchase.
Apparel Returns
You have 30 days from the date of purchase to return any apparel item that has not been worn or washed. Unfortunately, we cannot offer refunds for apparel items that have been worn or washed. To initiate a return, please contact us at shop@awesomeflyers.com to start the refund process. Please note that you are responsible for shipping the item back to Awesome Flyers, and you will incur the shipping costs. Your refund will not include the original shipping cost.
Glass Products Returns
For glass products, we offer a 12-day return policy if the item arrives broken or defective. To be eligible for a return, you must notify us via email at shop@awesomeflyers.com within 12 days of receiving the item and provide pictures of the damage as it was received in the shipping box. We will replace the damaged glass product at no additional cost to you. Please note that we do not offer refunds or exchanges for glass products.
Digital Products
All digital products sold by Awesome Flyers are non-refundable and non-exchangeable. Once purchased, digital products cannot be returned or exchanged for any reason.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@awesomeflyers.com and send your item to: Awesomeflyers 4785 Hemlock Dr. Conyers, GA 30094
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Awesome Flyers LLC 4785 Hemlock Dr. Conyers, GA 30094
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact Us: If you have any questions about our return and refund policy, please contact us at shop@awesomeflyers.com. We are here to assist you and ensure your shopping experience with Awesome Flyers is exceptional.
